Refund policy

Return and Refund Policy

Last updated: Jul 02, 2022

Thank you for shopping at kaizyclassicstitchin.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to KAIZY CLASSIC STITCHIN', 80 Esther Lorrie Drive Unit 212 Etobicoke, ON, M9W 0C6 Canada.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to kaizyclassicstitchin.com, accessible from https://kaizyclassicstitchin.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Your right to cancel an Order applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

You are entitled to cancel Your Order before 24 hours, or prior to being fulfilled, whichever is shorter.

In order to exercise Your Order Cancellation Rights, You must inform Us of your decision to cancel by a clear statement including your order number. Contact us:

  • By email: support@kaizyclassicstitchin.com

We will reimburse You no later than 10 business days from the day on which You purchased the Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returns

Unfortunately, we are unable to process any returns at this time. If you have any problem with your purchased Goods, please contact us at support@kaizyclassicstitchin.com to explain the issues. Depending on the situation, we may accept the return of the Goods. Reimbursement/Replacement is NOT guaranteed and will be handled on a case by case basis.

Please ensure that:

  • The Goods were delivered within the last 7 days
  • The Goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

80 Esther Lorrie Drive Unit 212 Etobicoke, ON, M9W 0C6 Canada

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@kaizyclassicstitchin.com